REFUND POLICY
We want you to be completely happy with your order.
HOW YOUR ORDER WORKS
We do not hold stock ourselves. When you place an order, we purchase your blanket from our verified production partner in the United States, who prints it and ships it directly to your address.
1. You place your order and type the name
2. We purchase it from our verified partner
3. They print it and ship it to your door
4. Full tracking is emailed to you
Processing takes 1–3 business days. Delivery within the USA takes 2–5 business days.
PERSONALIZED ITEMS
Each blanket is printed to order with the name you type. Because it is made for you specifically, it cannot be returned or exchanged once printing has begun.
Please check the spelling of the name carefully before you order. We print exactly what you type.
This does not affect your rights if the item arrives damaged, incorrect or defective.
CANCELLATIONS
You can cancel for a full refund at any time before your order goes into production. Simply reply to your order confirmation email as soon as possible.
Once production has begun, the order cannot be cancelled.
30-DAY GUARANTEE
If your blanket arrives damaged, incorrect, or does not arrive at all, contact us within 30 days of delivery. We will send a replacement or give you a full refund, your choice. In most cases you will not need to send anything back.
HOW TO REQUEST
Email us your order number and, if the item is damaged, a photo showing the problem. We respond within 24 hours.
ABOUT THESE BLANKETS
Our blankets are medium heavy-weight velveteen plush, 300 g/m², printed on one side using dye sublimation. This means:
- The design is printed into the fabric, not layered on top, so it will not crack or peel in the wash
- It is a soft throw blanket, not a heavy winter duvet
- Blankets may arrive up to 3 inches shorter than the listed size, and the fabric thickness may vary slightly
- Colours may look slightly different on different screens
- Hanging rods and hardware are not included
These are normal characteristics of this product, not defects.
WHAT IS NOT COVERED
We cannot offer a refund or replacement when:
- The wrong size was selected at checkout
- An incorrect shipping address was provided
- The name was misspelled at checkout
- The item is no longer wanted after printing has begun
- The request is made more than 30 days after delivery
CONTACT
support@veltrobay.com
We respond within 24 hours.