SHIPPING POLICY
HOW IT WORKS
When you place an order, we purchase your blanket from
our trusted verified production partner in the United
States, who prints it and ships it directly to your
address.
1. You place your order and choose the name
2. We purchase it from our verified partner
3. They print it and ship it to your door
4. Full tracking emailed to you
WHERE WE SHIP
We currently ship to addresses within the United States.
HOW LONG IT TAKES
Processing: 1-3 business days
Delivery: 2-5 business days with tracking
Most orders arrive within 3-8 business days. Occasionally
production or carrier delays can add a few days. If that
happens, we will email you.
TRACKING
A tracking number is emailed to you as soon as your order
ships. Tracking may take 24-48 hours to become active.
SHIPPING COST
Free standard shipping on every order. There are no
additional charges at checkout.
ADDRESS ACCURACY
Please check your shipping address carefully at checkout.
Once your order has shipped we cannot change it.
If a parcel is returned to us as undeliverable because of
an incorrect or incomplete address, we will contact you to
arrange reshipment. Reshipping costs are payable by the
customer.
DELAYS
Weather, carrier delays and public holidays can affect
delivery times. If your order has not arrived within 30
days, contact us and we will resolve it.
HOLIDAY SEASON
From mid-November to December, carriers are busier than usual.
Please allow a few extra days and order early if it's a gift.
CONTACT
support@veltrobay.com
We respond within 24 hours.