Shipping policy

SHIPPING POLICY

HOW IT WORKS

When you place an order, we purchase your item from our trusted verified production partner in the United States, who prints it and ships it directly to your address.

1. You place your order and choose the name
2. We purchase it from our verified partner
3. They print it and ship it to your door
4. Full tracking is emailed to you

WHERE WE SHIP

We currently ship to addresses within the United States.

HOW LONG IT TAKES

Processing: 1–3 business days
Delivery: 3–7 business days with tracking

Most orders arrive within 4–10 business days. Occasionally production or carrier delays can add a few days. If that happens, we will email you.

If you order a blanket and a pillow together, they may be printed in different facilities and arrive in separate packages on different days. Each package has its own tracking.

TRACKING

A tracking number is emailed to you as soon as your order ships. Tracking may take 24–48 hours to become active.

SHIPPING COST

Free standard shipping on every order. There are no additional charges at checkout.

ADDRESS ACCURACY

Please check your shipping address carefully at checkout. Once your order has shipped we cannot change it.

If a parcel is returned as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment. Reshipping costs are payable by the customer.

DELAYS

Weather, carrier delays and public holidays can affect delivery times. If your order has not arrived within 30 days, contact us and we will resolve it.

BUSY SEASON

From mid-November to December, carriers are busier than usual. Please allow a few extra days and order early if it is a gift.

CONTACT

VeltroBay LLC
support@veltrobay.com
We respond within 24 hours.